RETURN POLICY

Last updated November 4, 2022.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, an exchange, or a combination of these three options. This will be decided by the Store.

Please see below for more information on our return policy.

RETURNS

All returns must be brought to our attention within fifteen (15) days of purchase. All returned items must be in new and unused condition, with all original tags and labels attached to it (whatever applies).

RETURN PROCESS

To return an item, please email our customer service at customers@theoktisto.com to arrange an appointment to examine whether the product has been damaged or used. 

REFUNDS

After inspecting the condition of your product and assuming that it qualifies for a refund, we will process your return or exchange. Please allow at least fifteen (15) days from the day of the appointment to process your return or exchange. Digital refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please see our Warranty Policy.

Please Note

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@theoktisto.com